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Sercotel Ayala Bilbao | Hotel in Bilbao

| 9.2 (507 Reviews) |  1 Bathroom
Bilbao City Centre Hotel | Sercotel Ayala Bilbao

Hotel in Bilbao City Centre, Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao
This smoke-free hotel features a microwave in a common area, a meeting room, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a library, and express check-out are onsite.
Sercotel Ayala Bilbao offers 61 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Bathrooms include bidets, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Unique Amenities

  • Air Conditioner
  • TV
  • Wheelchair Accessible
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Fireplace/Heating
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 2:30 pm; check-in end time: anytime early check-in subject to availability
Check-out A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Payment Policy Fee for buffet breakfast: approximately eur 15 per person nearby parking fee: eur 20 per day(492 ft away; open 24 hours) pet fee: eur 20 per pet, per day service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy 1 total (up to 44 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 20 per pet, per day pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash
 
Canciller Ayala, Bilbao, 48008, Spain

What Our Guests say 500 + Reviews

Sep 23, 2025 06:18:23 PM
Summary: Great hotel, very clean. Location is perfect for getting around Bilbao.
Niamh Niamh
Aug 14, 2025 11:03:32 PM
Summary: Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Martin Martin
Aug 11, 2025 02:28:14 PM
Summary: Very helpful friendly staff
James James
Jul 9, 2025 05:19:07 PM
Summary: Fabulous location and room. Really enjoyed our stay!
Ais Ais
Jul 2, 2025 10:57:46 PM
Summary: Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Nancy Nancy
Jun 17, 2025 09:54:47 PM
Summary: Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Peter Peter
Jun 15, 2025 11:11:41 PM
Summary: Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Gillian Gillian
May 30, 2025 06:54:31 PM
Summary: Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Nicole Nicole
May 28, 2025 05:30:13 AM
Summary: Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Owen Owen
May 26, 2025 03:41:17 AM
Summary: Nice hotel, well located. We only stayed there for 1 night but it was good.
Rebecca Rebecca

FAQ's

Is this Sercotel Ayala Bilbao pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Sercotel Ayala Bilbao have a swimming pool?

No, this Sercotel Ayala Bilbao does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sercotel Ayala Bilbao?

Best-rates for the Sercotel Ayala Bilbao starts from $106 per night with includes Internet, Business Services, Fireplace/Heating, Air Conditioner, Wellness Facilities, Laundry, TV, Wheelchair Accessible, Accessibility, Bar, Guest Services, Entertainment, Breakfast, Kitchen, Security/Safety, Bedding/Linens StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Sercotel Ayala Bilbao a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sercotel Ayala Bilbao wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sercotel Ayala Bilbao is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sercotel Ayala Bilbao?

Based on the information reported by the owner or manager, the Sercotel Ayala Bilbao indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sercotel Ayala Bilbao?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sercotel Ayala Bilbao are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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